Refund policy
Last Updated: August 29, 2026
At Zvoria, we want the return and refund process to be clear before you make a purchase as well as after your order arrives. This policy explains how returns, damaged or incorrect items, exchanges, cancellations, inspections, and refunds are handled for orders placed with Zvoria.
Returns
Zvoria accepts return requests for both defective and non-defective products within 30 days from delivery.
To begin a return, contact us at info@zvoria.com. Please provide the relevant details about your order and return request so we can review it.
Do not send an item back before receiving approval and return instructions from Zvoria.
How to Request a Return
Our return process works as follows:
- Contact Zvoria at info@zvoria.com within 30 days of delivery to request a return.
- We will review your return request.
- If the return is approved, we will provide the applicable return instructions, including the appropriate return destination and shipping instructions.
- Follow the approved instructions when sending the product back.
- After the returned product is received, it will be inspected within 1–3 business days.
- If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval.
- The refund will be issued to the original payment method.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
No general Return Address has been provided for customer-initiated shipments. The appropriate return destination or instructions will be supplied as part of the approved return process.
Return Shipping
Return shipping is free for approved returns and exchanges.
After your return or exchange request has been approved, Zvoria will provide the applicable return shipping instructions so that you can complete the approved return without a return shipping charge.
Please follow the instructions provided with your approval rather than arranging or sending a return independently.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you receive an item different from what you ordered, contact us at info@zvoria.com with the relevant order and issue details.
We will review the situation and provide the appropriate instructions for your request.
Please do not send the item back before receiving approved return instructions.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@zvoria.com. We will review the request and provide the applicable instructions if the exchange is approved.
Return shipping is free for approved exchanges.
Refunds
Returned products are inspected within 1–3 business days after receipt.
If your return is approved following inspection, your refund will be processed within 10 business days after inspection and approval.
Refunds are issued to the original payment method.
Zvoria sells to customers in the United States and transactions are conducted in USD.
Restocking Fees
Zvoria charges no restocking fee for approved returns.
Order Cancellations
Orders may be canceled before shipment.
If you would like to cancel an order, contact us as soon as possible at info@zvoria.com.
Once an order has shipped, it can no longer be canceled. After delivery, you may request a return in accordance with the return process described in this policy.
Questions About Your Return or Refund?
If anything about the process is unclear, contact us before sending an item back. We would rather help you understand the next step than have you guess where or how a return should be sent.
Contact & Business Information
Store Name: Zvoria
Operating Address: 700 W 91st Ave, Thornton, CO 80260, United States
Contact Email: info@zvoria.com
Operating Hours: 8:00 AM–6:00 PM (GMT-7)
Business Days: Monday–Friday
Response Time: Within 48 business hours
The address above is Zvoria’s Operating Address and is provided for business identification and transparency. It is not the default Return Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.